Keyholder Transfer

Keyholder Transfer

If a wearer and keyholder want to transfer ownership of a lock from one keyholder to another, this can now be done directly through the platform without contacting support.

New Self-Service Process:

1. The current keyholder can resign from their role through the lock settings page
2. When a keyholder resigns, the lock automatically continues as a self-lock (the wearer maintains their session)
3. The wearer is notified of the resignation
4. The wearer can then select a new keyholder using the "Offer your session" option

For detailed instructions, see:

• Resign as keyholder - For keyholders who want to step down
• Offer your session - For wearers who want to select a new keyholder

Updated on: 29/01/2026